Delivery and Returns


NO QUIBBLE RETURNS

We hope you will be completely satisfied with your products purchased from Fushi. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. We are happy to offer a full refund on items returned to us within 14 days of receipt of your order (less postage charges). We also provide a pre-paid self-adhesive returns label with every order so you are able to return your goods to us FREE of charge (for UK customers only). For overseas customers, postage will need to be paid. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Our friendly customer service team can be contacted by phone on +(44) 020 8742 2000 or by email through our contact us page on www.fushi.co.uk.

RETURNS POLICY:

Fushi Wellbeing (Health and Beauty):

Only one opened item of any order is eligible for return. All other products from the same order must be in its original saleable condition in order to be eligible for a refund. If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase.

Fushi Fitness:

Items can only be returned to us if they are unused, unwashed and in a saleable condition with all the original tags in place. For hygiene reasons, we do not accept returns on underwear and swimwear. For clothing items we are only able to exchange an item for the same item in a different size or colour. Please note that sale items are also non-refundable. This returns policy does not affect your statutory rights!

Returns Policy

Fushi Wellbeing (Health and Beauty):

Only one opened item of any order is eligible for return. All other products from the same order must be in its original saleable condition in order to be eligible for a refund. If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase.

Fushi Fitness:

Items can only be returned to us if they are unused, unwashed and in a saleable condition with all the original tags in place. For hygiene reasons, we do not accept returns on underwear and swimwear. For clothing items we are only able to exchange an item for the same item in a different size or colour. Please note that sale items are also non-refundable. This returns policy does not affect your statutory rights!

How To Return An Item:

If you wish to return your order, then please complete the returns sections on your invoice and return your items to the address provided below. If you no longer have your invoice, then please click on the PDF below to download a new returns form.


Download Return form

Step by step instructions for returning your items

  1. Please complete the returns section on the front of your invoice using the returns codes listed.
  2. Enclose the form with the unwanted items back in your original Fushi packaging.
  3. Use the pre-paid self-adhesive returns label, found on the front of your invoice, to address your parcel. This label covers the cost of your return if you are within the UK. If you are outside the UK please add postage as required. The parcel can take up to 5 working days to be returned to our Warehouse, unless sent via special delivery or registered post.
    Please Note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is always best retain proof of postage for your own records should you decide to register your parcel and pay for the returns postage.
  4. Take your parcel at the nearest Royal Mail post office. If you are using the pre-paid returns label to return your order then please make sure you register the parcel with the post office staff and get a tracking number for your package. This will enable you to track the parcel to ensure that it has successfully been returned to Fushi.
  5. Should you have any concerns then please feel free to give our friendly customer service team a call so we can help you with any queries (Mon-Fri 9-5pm).
The Returns Address:
Fushi Wellbeing Ltd
Returns department
Unit 3 Bell Industrial Estate
Cunnington Street
London
W4 5BH
United Kingdom.

SHIPPING POLICY:

Goods will be dispatched within 72 hours of purchase and often on the day of placing the order. It is your responsibility to ensure that you select the right shipping option and enter the correct shipping address details when completing your order, as these are the details used when the Fushi packing team dispatch your order. If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase.

UK Rates

Shipping rate for the United Kingdom

Standard Post 5 Day 1st Class Post 1-3 Days UPS Next Day*
Order Value Cost Cost Cost
0 - £40 £3.00 £4.00 £8.00
£40 + Free £4.00 £8.00

* Orders must be made before 10.00am to qualify for a next (working) day delivery. Orders received on a non- working day will be despatched the next working day. Should you place your order after 10.00am you may contact us and we will do our best to get this despatched the same day

Rest of the world

Australia | China | Hong Kong SAR China | Indonesia | Japan | Macau SAR China | Malaysia | Philippines | Singapore | South Africa | Taiwan | Thailand | South Korea | Bahamas | Bahrain | Barbados | Bermuda | British Virgin Islands | Brunei | Cayman Islands | Dominican Republic | French Polynesia | Grenada | India | Israel | Kazakhstan | Kuwait | New Zealand | Oman | Pakistan | Qatar | Saint Lucia | Saudi Arabia | Trinidad and Tobago | United Arab Emirates | Vietnam Albania | Argentina | Brazil | Chile | CÔted´Ivoire | Ecuador | French Guiana | Jordan | Lebanon | Liberia | Libya | Maldives | Mauritius | Mozambique | Panama | Paraguay | Peru | Seychelles | Switzerland | Venezuela | Canada | Mexico | U.S. Minor Outlying Islands | U.S. Virgin Islands | Belarus | Croatia | Gibraltar | Greenland | Iceland | Macedonia | Russia | Serbia | Turkey | Ukraine | Liechtenstein | Norway | United States

Shipping rate for the following countries

United States | Canada


Recorded post 5-8 days
Value Cost
< $90 $8
> $90 FREE
DHL 1-3 days*
Weight Cost
0 - 1 kg $30.76
1 - 2 kg $35.08
2 - 3 kg $39.36
3 - 4 kg $42.82
4 kg + $42.82

* Your DHL shipping cost will be determined at checkout based on the above weight table.

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Shipping rate for the following countries

Australia | China | Hong Kong SAR China | Indonesia | Japan | Macau SAR China | Malaysia | Philippines | Singapore | South Africa | Taiwan | Thailand | South Korea


Recorded post 5-8 days
Weight Cost
Upto 30kg $18.24
UPS 1-3 days*
Weight Rates
0 - 1 kg $41.14
1 - 2 kg $48.66
2 - 3 kg $55.40
3 - 4 kg $60.38
4kg + $60.38

* Your UPS shipping cost will be determined at checkout based on the above weight table.

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Shipping rate for the following countries

Bahamas | Bahrain | Barbados | Bermuda | British Virgin Islands | Brunei | Cayman Islands | Dominican Republic | French Polynesia | Grenada | India | Israel | Kazakhstan | Kuwait | New Zealand | Oman | Pakistan | Qatar | Saint Lucia | Saudi Arabia | Trinidad and Tobago | United Arab Emirates | Vietnam


Recorded post 5-8 days
Weight Cost
Upto 30kg $18.24
UPS 1-3 days*
Weight Rates
0 - 1 kg $45.52
1 - 2 kg $55.68
2 - 3 kg $64.72
3 - 4 kg $71.80
4 kg + $71.80

* Your UPS shipping cost will be determined at checkout based on the above weight table.

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Shipping rate for the following countries

| Albania | Argentina | Brazil | Chile | CÔted´Ivoire | Ecuador | French Guiana | Jordan | Lebanon | Liberia | Libya | Maldives | Mauritius | Mozambique | Panama | Paraguay | Peru | Seychelles | Switzerland | Venezuela


Recorded post 5-8 days
Weight Cost
Upto 30kg $18.24
UPS 1-3 days*
Weight Rates
0 - 1 kg $50.78
1 - 2 kg $61.62
2 - 3 kg $70.64
3 - 4 kg $77.82
4 kg + $77.82

* Your UPS shipping cost will be determined at checkout based on the above weight table.

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Shipping rate for the following countries

Mexico | U.S. Minor Outlying Islands | U.S. Virgin Islands |


Recorded post 5-8 days
Weight Cost
Upto 30kg $15.50
UPS 1-3 days*
Weight Rates
0 - 1 kg $37.44
1 - 2 kg $42.78
2 - 3 kg $48.18
3 - 4 kg $53.14
4 kg + $53.14

* Your UPS shipping cost will be determined at checkout based on the above weight table.

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Shipping rate for the following countries

Belarus | Croatia | Gibraltar | Greenland | Iceland | Macedonia | Russia | Serbia | Turkey | Ukraine


Recorded post 5-8 days
Weight Cost
Upto 30kg $15.50
UPS 1-3 days*
Weight Rates
0 - 1 kg $38.28
1 - 2 kg $43.66
2 - 3 kg $48.26
3 - 4 kg $52.98
4 kg + $52.98

* Your UPS shipping cost will be determined at checkout based on the above weight table.

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Shipping rate for the following countries

Liechtenstein | Norway


Recorded post 5-8 days
Weight Cost
Upto 30kg $15.50
UPS 1-3 days*
Weight Rates
0 - 1 kg $37.14
1 - 2 kg $43.00
2 - 3 kg $48.18
3 - 4 kg $52.82
4 kg + $52.82
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Europe Shipping Rates

Contries Order Value La Post UPS
Austria 0 > €60 €5.16 €18.33
€60 + FREE €18.33
Belgium 0 > €60 €5.16 €15.69
€60 + FREE €15.69
Bulgaria 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Cyprus 0 > €60 €7.65 €22.95
€60 + FREE €22.95
Czech Republic 0 > €60 €5.16 €18.33
€60 + FREE €18.33
Denmark 0 > €60 €5.16 €18.33
€60 + FREE €18.33
Estonia 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Finland 0 > €60 €5.16 €18.33
€60 + FREE €18.33
France 0 > €60 €6.95 €15.99
€60 + FREE €15.99
Germany 0 > €60 €6.95 €15.99
€60 + FREE €15.99
Greece 0 > €60 €5.16 €18.33
€60 + FREE €18.33
Hungary 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Ireland 0 > €60 €5.16 €16.11
€60 + FREE €16.11
Italy 0 > 60 €5.16 €18.33
€60 + FREE €18.33
Latvia 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Lithuania 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Luxembourg 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Malta 0 > €60 €7.65 €22.95
€60 + FREE €22.95
Monaco 0 > €60 €15.78 €15.99
€60 + FREE €15.99
Montenegro 0 > €60 €7.65 €27.75
€60 + FREE €27.75
Netherlands 0 > €60 €5.16 €15.69
€60 + FREE €15.69
Poland 0 > €60 €5.16 €18.33
€60 + FREE €18.33
Portugal 0 > €60 €5.16 €18.33
€60 + FREE €18.33
Romania 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Slovakia 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Slovenia 0 > €60 €5.16 €19.11
€60 + FREE €19.11
Spain 0 > €60 €5.16 €18.33
€60 + FREE €18.33
Sweden 0 > €60 €5.16 €18.33
€60 + FREE €18.33